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Standard Terms & Conditions
- All goods are sold and contracts concluded subject to our standard conditions of Sale as set out below. No variation of the contract or these conditions is of any effect unless accepted by us in writing
Payment
- All goods must be paid for in full before delivery, either by Credit Card or Cash. Oxfordshire Garden Furniture does not provide a Cash On Delivery service
- All deposits are non-refundable in the event of any cancellation of any order by the customer
Orders
- Every order is subject to a 7 day "Cooling Off Period". Cancellations made on orders written but not delivered are entitled to full refund within 7 days of the date of order.
- Cancellation of any order by a customer after the "7 day Cooling Off Period" will result in the forfeiture of any deposit or payment made in connection with that order
- Orders cannot be amended or altered without the agreement of Oxfordshire Garden Furniture Ltd
- All orders must be checked within 72 hours of receipt and any defects or shortages advised to the company in writing, including images. This should be emailed to customerservices@oxfordshiregardenfurniture.com These are our terms unless otherwise agreed with the Management due to any extenuating circumstances.
- In the event of a refund please be advised that we always refund monies back to the original form of payment. If you paid by credit or debit card then the money will be refunded back to the card. If you paid in cash then we will refund back to your bank account.
Delivery
- We endeavour to deliver all orders within 21 days of the date of purchase. In many instances this period is actually shorter but cannot be guaranteed
- All furniture orders are delivered with our own vehicles and our own drivers
- We always try to give at least 7 days notice prior to your delivery
- When you are contacted you will be advised of the day that we are next in your area and you will be given either an AM or PM delivery slot (8 – 12PM or 12 – 5PM)
- If you cannot be present for the delivery, we will be more than happy to leave the goods if we receive confirmation of these instructions in writing either via letter or alternatively, an email can be sent to customerservices@oxfordshiregardenfurniture.com detailing where you would like the goods left
- In the event that you cannot accept the delivery we will try to re-schedule for you within the next 21 days
- All our furniture is delivered as per our standard terms and conditions
- Any assembly of the furniture is down to the Customer unless otherwise indicated. Oxfordshire Garden Furniture will set up any furniture for a cost of £75 which must be paid for in full prior to delivery.
Product Warranties
- Oxfordshire Garden Furniture is proud to be a leading Uk Retailer of premium quality outdoor furniture. We manufacturer using only the finest quality materials to ensure an enjoyable and long lasting customer experience, providing trouble free use in today’s variable weather conditions.
- Oxfordshire Garden Furniture warrants to the original purchaser that our aluminium rattan woven frames are free from defective materials and workmanship under their intended normal use for a period of 12 months from the date of purchase. We are proud of our furniture and invite customers to send in the warranty validation card that will be delivered with your furniture. Returning the warranty card on selected products will activate a 5 year guarantee for the aluminium frame and PE Rattan covering. If the warranty card is not returned, a standard 12 month warranty will only be available.
- Cushions, parasols, weather covers and glass are warranted for a period of 1 year from the date of purchase.
- Cushions supplied by Oxfordshire Garden Furniture are not designed to be stored outside and must be kept in a dry area, if this isn’t adhered to then the product warranty may be affected.
- Steel framed products covered with PE rattan are only covered with a 12 month warranty.
Exclusions
- Any products used in an non-domestic or contract environment such as restaurant, hotel, spa or other area used by the public will not be covered by these warranty conditions.
- Damage resulting from misuse, alteration, negligence, accident or normal wear is not covered by this warranty.
- Oil and Gas recliner cylinders found on some products are guaranteed for a period of 12 months only.
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