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Standard Terms & Conditions
- All goods are sold and contracts concluded subject to our standard conditions of Sale as set out below. No variation of the contract or these conditions is of any effect unless accepted by us in writing
Payment
- All goods must be paid for in full before delivery, either by Credit Card or Cash. Oxfordshire Garden Furniture does not provide a Cash On Delivery service
- All deposits are non-refundable in the event of any cancellation of any order by the customer
Orders
- If you decide you would like to place an order with Oxfordshire Garden Furniture, please ensure you have considered the following;
- Can access be gained easily and safely for your furniture delivery (are doors wide enough, are stairs awkward, are there lifts, small hallways).
- Will your furniture fit in the area you have selected.
- It is your responsibility to check that the goods you order are suitable for your requirement and will fit in the required area. Any costs incurred in a failed delivery resulting from the above or similar will be passed on to the customer.
- Every order is subject to a 7 day "Cooling Off Period". Cancellations made on orders written but not delivered are entitled to full refund within 7 days of the date of order.
- Cancellation of any order by a customer after the "7 day Cooling Off Period" will result in the forfeiture of any deposit or payment made in connection with that order
- Orders cannot be amended or altered without the agreement of Oxfordshire Garden Furniture Ltd
- All orders must be checked within 72 hours of receipt and any defects or shortages advised to the company in writing, including images. This should be emailed to customerservices@oxfordshiregardenfurniture.com These are our terms unless otherwise agreed with the Management due to any extenuating circumstances.
- In the event of a refund please be advised that we always refund monies back to the original form of payment. If you paid by credit or debit card then the money will be refunded back to the card. If you paid in cash then we will refund back to your bank account.
Delivery
- We endeavour to deliver all orders within 21 days of the date of purchase. In many instances this period is actually shorter but cannot be guaranteed
- All furniture orders are delivered with our own vehicles and our own drivers
- We always try to give at least 7 days notice prior to your delivery
- When you are contacted you will be advised of the day that we are next in your area and you will be given either an AM or PM delivery slot (8 – 12PM or 12 – 5PM)
- If you cannot be present for the delivery, we will be more than happy to leave the goods if we receive confirmation of these instructions in writing either via letter or alternatively, an email can be sent to customerservices@oxfordshiregardenfurniture.com detailing where you would like the goods left
- In the event that you cannot accept the delivery we will try to re-schedule for you within the next 21 days
- All our furniture is delivered as per our standard terms and conditions
- Any assembly of the furniture is down to the Customer unless otherwise indicated. Oxfordshire Garden Furniture will set up any furniture for a cost of £45 which must be paid for in full prior to delivery.
Returns
- If, for any reason, you have changed your mind about your purchase and want us to collect the item(s), a £100.00 collection charge will apply. In such cases, you will be refunded the total cost of the item, less the £100.00 collection charge and the original £45.00 delivery charge.
- Should you wish to return the goods it is your responsibility to take good care of it. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packaging and use it when returning the furniture.
- The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances. If there is a fault or other defect with your order, we will normally offer a replacement service as long as the goods are checked within 72 hours of delivery. Failure to check the goods delivered within 72 hours will result in Oxfordshire Garden Furniture Ltd being unable to exchange or refund your goods. You will always have the option of an exchange or refund if we are notified of defects within 72 hours of delivery. In all cases we reserve the right to inspect the product and verify the fault. In order to do this, Oxfordshire Garden Furniture Ltd require images of the product to be sent to us either by post or via email to customerservices@oxfordshiregardenfurniture.com quoting your order number to ensure that our quality control has adequate information regarding the fault prior to our collecting and replacing the furniture. We will not agree to a replacement or refund without images first being seen. To qualify for a refund or exchange the product must be:
- in otherwise "as new" condition
- complete with any accessories and free gifts offered with it
- with the original box and packaging
- If you wish to return an item you will be liable for a collection charge (unless otherwise agreed with Oxfordshire Garden Furniture Ltd). Once goods have been collected and checked by us a refund will be authorised minus any charges.
- Store Returns Policy (items taken directly from stores) - Please ensure you take time choosing your furniture and other products as we cannot exchange items unless they are found to be damaged or faulty. We will be unable to refund monies paid if the item purchased is taken home and then you change your mind.
Product Warranties
- Oxfordshire Garden Furniture is proud to be a leading Uk Retailer of premium quality outdoor furniture. We manufacturer using only the finest quality materials to ensure an enjoyable and long lasting customer experience, providing trouble free use in today’s variable weather conditions.
- Oxfordshire Garden Furniture warrants to the original purchaser that our aluminium rattan woven frames are free from defective materials and workmanship under their intended normal use for a period of 12 months from the date of purchase. We are proud of our furniture and invite customers to send in the warranty validation card that will be delivered with your furniture. Returning the warranty card on selected products will activate a 5 year guarantee for the aluminium frame and PE Rattan covering. If the warranty card is not returned, a standard 12 month warranty will only be available.
- Cushions, parasols, weather covers and glass are warranted for a period of 1 year from the date of purchase.
- Cushions supplied by Oxfordshire Garden Furniture are not designed to be stored outside and must be kept in a dry area, if this isn’t adhered to then the product warranty may be affected.
- Steel framed products covered with PE rattan are only covered with a 12 month warranty.
- It is a common characteristic of all PE Rattan Weaves that during warm weather the weave will expand and become more pliable and slightly less taught than normal, this is to be expected and there is no fault with the product. Once temperatures cool the weave will then contract and return to its normal state.
Exclusions
- Any products used in an non-domestic or contract environment such as restaurant, hotel, spa or other area used by the public will not be covered by these warranty conditions.
- Damage resulting from misuse, alteration, negligence, accident or normal wear is not covered by this warranty.
- Oil and Gas recliner cylinders found on some products are guaranteed for a period of 12 months only.
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